Being a hustler in my own line of business, there is one thing i have realized, no matter which strategy you adopt in you business model customer service is key in achieving better results. The link between a lead and a client is vital and is fueled by quality customer services. There a myriad of tools that could come in handy in terms of customer service. These tools range from physical means (How we talk, how we communicate, how we respond to emails) to social media (interesting jigs on facebook etc) to gifts (At the end of year or after a job) and to online resources in CRM.
Comm100 is one such tool. It is an online tool that handles customer support and customer communication exceptionally. I have tried it and tested it and it has worked well to improve my business through effective email ticketing. My clients and tell me exactly what the need and i can sort them out quite effectively. Now I am preaching it to you.
Try it for yourself, try it now
http://www.comm100.com/Open source & free. Knock yourself out and watch your business flourish!
